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For Buyers

Dona is a live-shopping app. Sellers go live on camera and show a product, you ask questions in the chat, tap the product pinned on the screen, add it to your cart, and buy it right inside the app. Here is a short guide for buyers.

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Shopping in three steps

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  1. Watch a live stream. The seller shows the product in real time and explains its size, colour and price.
  2. Add the product to your cart. Tap the product card pinned on the screen — it drops straight into your cart.
  3. Check out. Go to your cart, choose a delivery address, and complete payment.

Finding live sellers and categories

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The home page shows sellers who are live right now. Browse by category to find what you are looking for:

  • Fashion
  • Electronics
  • Beauty
  • Home
  • Kids
  • Accessories

Pick a category to jump straight to the live streams in that space.

Asking questions in chat

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During a live stream, ask the seller questions directly in the chat — about the size chart, fabric, stock on hand, or delivery times. Sellers often answer on the spot and hold the product closer to the camera.

Cart and checkout

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You can gather several products into one cart and check them out together. At checkout:

  • Enter a delivery address or pick a saved one.
  • Review the items and the total.
  • Choose a payment method that suits you.

Choosing a payment method

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On Dona, payments happen inside the app and are encrypted. These methods are available:

  • Click
  • Payme
  • Humo
  • Uzcard
  • Cash on delivery (COD)

More on thisPayment methods

Tracking your order

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Once you check out, you follow your order status in the app — you can see the confirmation, packing and on-the-way stages. Delivery covers all of Uzbekistan.

More detailDelivery

Wishlist and notifications

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Add products you like to your wishlist so you can come back to them later. Follow your favourite shops — when they go live, the app sends you a notification so you never miss a stream.

Getting started

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Dona is free on Google Play and the App Store. Download the app, sign up, and buy from your very first live stream.

Download the app

Still have a question?

Can’t find the answer in the guide? For an order, message the seller in the in-app chat first, then contact support.

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