Legal & Policies
All the terms and policies that govern your use of Dona. These documents are provided for transparency and do not override your mandatory rights under the law of Uzbekistan.
Terms & using Dona
Terms & Conditions
The master agreement for using Dona: your account, orders and payment, delivery, returns, live streams, seller terms, liability and disputes.
Last updated:Acceptable Use Policy
What you may and may not do on Dona: no fraud, abuse, prohibited goods, spam or fee circumvention — and what happens if the rules are broken.
Last updated:Community Guidelines
How we expect everyone to behave in streams, chats and reviews, how minors are protected, and how reporting and appeals work.
Last updated:Prohibited & Restricted Items Policy
Goods that can never be sold on Dona, goods that need a permit or licence, and what sellers must follow in listings and live streams.
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Payments, orders & delivery
Payments & Refunds Policy
Accepted payment methods, when you are charged, buyer protection, cancellations, returns and refunds, and your consumer rights under Uzbek law.
Last updated:Delivery & Order Management Policy
How orders are confirmed, shipped and tracked; delivery times and fees, failed deliveries, changes and cancellations, and sending an item back.
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Your data & privacy
Privacy Policy
What personal data Dona collects, why and on what legal basis, who it is shared with, how long it is kept and how to use your rights.
Last updated:Cookie Policy
Which cookies, local storage and similar technologies Dona uses on the website and in the apps, how long they last and how to manage them.
Last updated:Account Management & Deletion Policy
Creating and securing your Dona account, keeping your details current, when access may be restricted, and how to delete your account and data.
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Safety & rights
Safety & Harmful Content Policy
Content and behaviour that is not allowed on Dona, special protection for minors, how live video and chat are moderated, and how to report danger.
Last updated:Intellectual Property & Infringement Policy
How intellectual property is protected on Dona: counterfeits and piracy, reporting an infringement, counter-notices and repeat infringers.
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For sellers
Seller Services Agreement (Public Offer)
The binding public offer between ALIFCO MCHJ and sellers: services, order fulfilment, settlement, liability, confidentiality and termination.
Last updated:Annex 1 — Tariffs, fees and settlement
What sellers pay and how settlement works: commission, delivery fee, VAT, payouts and the window for objecting to a statement.
Last updated:Annex 2 — API and automated access
For sellers who use API keys or the MCP door: issuing and protecting keys, scopes and limits, buyers’ data, suspension and liability.
Last updated: Effective date:Seller Agreement — plain-language summary
A plain-language summary of selling on Dona: listings, going live, orders, fees and payouts. The binding contract is the Public Offer.
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For streamers
DONA STREAMER SERVICES AGREEMENT (PUBLIC OFFER)
The public offer for Dona streamers: approval, self-employed status, arrangements with shops, payments, tax and ending participation.
Last updated:ANNEX 1. RULES OF PROMOTIONAL SUPPORT
How promotional support for streamers is calculated and paid: the hourly rate, the daily tier bonus, the minimum payout and reporting.
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