Delivery and order tracking

Once you pick a product during a live stream and pay inside the app, your order is sent to the seller. From there:

1. The seller accepts the order and prepares the product for shipping.
2. The order is handed over to the delivery service.
3. The product is delivered to the address you provided.

You get a notification in the app at each step, so you always know where your order is.

Dona delivers to every region of Uzbekistan. When you place an order, enter your address accurately — street, house and apartment number, plus a landmark help the courier find you faster.

You can check your order status at any time in the Orders section of the app. It shows the current stage of each order — accepted, shipped, or out for delivery. The status changes on its own as the order moves along.

If you prefer, you can pay for your product in cash when it arrives. At checkout, choose cash (cash on delivery) as your payment method — your order is confirmed, and you hand the money to the courier when you receive the product.

If you would rather pay by card, you can also pay inside the app with Click, Payme, Humo, and Uzcard. Read more on the Payment methods page.

Sometimes delivery takes longer than expected. If that happens:

• First, check the current status of your order in the Orders section of the app.
• If the status has not changed for a while, contact the seller directly through the in-app chat. Most questions are resolved right there.
• The seller can confirm when your order will arrive and help sort out any issue that comes up.

All communication stays inside the app, so your messages and order details are always at hand.

Your orders and payments are protected. Payments are made inside the app and are encrypted. Learn more about shopping safely on the Security page.

Download Dona for free and place your first order — download the app.