10 questions to ask a seller during a live stream

The biggest advantage of a live stream is that the seller is right there and answers at once. Yet many buyers never use it: they see the product, hear the price and buy without asking anything. Here are ten questions worth asking a seller before you buy in a live stream. Just type them into the stream chat.

About the product itself#

1. “Can you show it closer?” From a distance you cannot see seams, texture or joints. Ask the seller to bring the item to the camera and turn it around.

2. “Is the colour really like this?” Stream lighting changes colours. Ask to see the item in daylight or next to something white.

3. “What is it made of?” Fabric for clothes, material for kitchenware, the body for an accessory. It should be in the description, but seeing it handled on camera is more convincing.

4. “What comes in the box?” Find out exactly what is inside: charger, case, extra parts. Asking “is everything in the photo included?” prevents a lot of confusion.

Size and fit#

5. “Will this size fit me?” For clothes and shoes, write your height and usual size. The seller can show a size chart or tell you which size runs small.

6. “Does it work with my device?” If you are buying an accessory, write the model of your phone or computer. A yes for your exact model is better than a general “fits everything”.

Price and terms#

7. “Is this price only for the stream?” On Dona some discounts carry a “Live only” tag and apply only while the stream is on. Come back later and the price may be different. Knowing that, you decide yourself whether to wait.

8. “Can I return it if it does not fit?” The return process is described in the Payments and Refunds Policy, but it is best to hear the terms for this item from the seller, especially when size matters.

9. “How much is delivery and when will you ship?” The seller arranges delivery, so the seller gives the timing. The delivery fee is shown on the checkout screen before you confirm.

10. “How many are left?” Items can sell out fast during a stream. If only a few are left, you have less time to decide.

How to ask#

Keep it short and specific: “Do you have M in black?” gets an answer faster than “Do you have it?”. The seller is answering many people at once, so if your question gets lost, ask again.

You do not need to ask all ten at once. Pick the two or three that matter most for the item: size and colour for clothes, compatibility for an accessory, contents and return terms for something expensive. Watch other viewers’ questions too: often someone has already asked what you wanted to know.

If you missed a question during the stream, it is not too late. The “Message seller” button on the shop page opens a separate chat, and the conversation is kept in “Messages”. An agreement about size or colour saved there is useful later.